I’m working on integrating ServiceNow with DocuSign using OAuth 2.0 (Authorization Code Grant) in my PDI.
I’ve already completed the following:
Created a DocuSign Developer Account
Obtained the User ID, API Account ID, Account Base URI, Integration Key, and Secret Key
Configured the REST Message in ServiceNow
Added OAuth 2.0 details in ServiceNow (Integration Key and Secret Key)
However, when I attempt to get the OAuth token in ServiceNow, I receive the following message:
“OAuth Access or Refresh tokens are not available. Verify the OAuth configuration and click the ‘Get OAuth Token’ link below to request a new token.”
When I click Get OAuth Token, ServiceNow asks for a User ID and Password — I’m unsure which credentials should be entered here.
I also tried using the Authorization URL and Token URL from DocuSign but keep encountering redirect URI issues.
Has anyone successfully integrated DocuSign with ServiceNow without using the DocuSign Spoke?
Could someone clarify:
Which credentials should be entered when prompted by ServiceNow for User ID and Password?
How should the redirect URI be properly registered in DocuSign to avoid errors?
Any step-by-step guidance or working examples for Authorization Code Grant flow in ServiceNow?
Any help or insights from those who have done this integration would be greatly appreciated!
Thank you in advance.
