Need some help based on dependent field

Amandeep39
Tera Contributor

Hello team, Merry Christmas
I need some assistance with an issue I’m facing. I have built a custom application where I created manager profiles across different tables. The username field is a reference to the sys_user table, while the remaining user details are already stored in sys_user.

I configured dependent fields using the Configuration/Builder approach. However, when I select a username to create a profile, the dependent fields (which are set to read-only) do not auto-populate or update as expected.

Could you please suggest possible solutions for this?

Specifically, I want the first name, last name, email address, and phone number to automatically populate and update based on the selected username. I also posted a table schema screenshot. Please suggest. 

I’ve attached screenshots for reference.

 

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5 REPLIES 5

Hi @Amandeep39 ,

 

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Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025