Hi @ShariqhM ,
Core Knowledge Tables
kb_knowledge- Main table that stores Knowledge Articles.
- Contains article content, workflow state, version information, author, published/retired dates, etc.
kb_knowledge_base- Stores Knowledge Bases (for example: IT, HR, Facilities Knowledge Base).
- Defines ownership, managers, permissions, and settings for a knowledge base.
kb_category- Stores Knowledge Categories used to organize articles within a Knowledge Base.
Other Commonly Used Knowledge-Related Tables
Depending on your ServiceNow version and enabled plugins, you may also encounter:
kb_feedback– Article feedback records.kb_use– Tracks article usage/views.kb_uc_can_contribute_mtom– User criteria mappings for contributors.kb_uc_can_read_mtom– User criteria mappings for readers.kb_keyword– Knowledge article keywords.kb_version– Article version history (in newer Knowledge Management implementations).m2m_kb_task– Relationship between knowledge articles and tasks.kb_submission– Knowledge article submissions (if used).
To view all knowledge-related notifications:
- Navigate to System Notification > Email > Notifications.
- Filter by:
- Table =
kb_knowledge - Or search for notifications containing Knowledge, KB, Article, or Approval.
- Table =
aslo you can check events whoich triigger for knowledge
System Policy > Events > Registry
To see all Knowledge Management tables available in your specific instance, execute the following Background Script:
var gr = new GlideRecord('sys_db_object');
gr.addQuery('name', 'STARTSWITH', 'kb_');
gr.query();
while (gr.next()) {
gs.print(gr.name + ' - ' + gr.label);
}
