Notifications

[ShariqhM]

Hii everyone,
How do i identify these in any notification record and i need to find the trigger logic, Recipent, Subject line,
message body in a notification record.

Tigger Logic

Recipient

Subject Line

Message Body

Thanks & r

[Dr Atul G- LNG]

Hi @ShariqhM 

https://devxxxxx.service-now.com/now/nav/ui/classic/params/target/sysevent_email_action_list.do%3Fsy...

[Ankur Bawiskar]

@ShariqhM 

everything is clearly mentioned on the notification record

where are you confused?

-> triggerd logic - comes from when record is inserted/updated OR triggered from event OR fired by Flow "Send Notification" action

-> Recipient - comes from Who will receive tab, either Users/Groups field from that table or via Event Parm1 or Event Parm 2

-> Subject - comes from the What it will contain, either Subject field or via Email template Subject

-> message - comes from Message HTML or via message field of email template

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Juhi Poddar]

Hello @ShariqhM 

You can find all of these directly within the Notification record:

• Trigger Logic → Check the When to send section. This contains the Send when trigger, conditions, and event name that determine when the notification is sent.
• Recipients → Review the Who will receive section. This shows the configured users, groups, users/groups in fields, roles, and any event parameters used as recipients.
• Subject Line → Available in the What it will contain section under the Subject field.
• Message Body → Available in the What it will contain section under the Message HTML field.

If you're trying to understand what is actually triggering a notification, it can also be helpful to:

1. Check whether the notification is triggered by an Event.
2. Review the associated Business Rules, Flows, Workflows, or Scripts that queue the event using gs.eventQueue().
3. Check System Logs > Emails to verify when the notification was generated and who received it.

If you can share a screenshot of the notification record and the related business logic, the community can help you identify the exact trigger mechanism.

Hope this helps!

Thank You!

Juhi poddar

[ShariqhM]

HII Juhi 
thanks for your reponse,

I have sent you an image of my notification record how can i define trigger logic here iam still confused.