Personal Developer Instance stuck on Launching / Not Opening

ak1504008 · 3 weeks ago

Hi everyone,

I am currently working on the ServiceNow learning course and trying to launch my Personal Developer Instance (PDI). However, the instance is stuck on "Launching... Unfortunately we had no running instances immediately available so we are building an instance now."

It has been quite some time, but the instance is still not opening.

Details:

Instance state: Launching / Building
Course: Micro-Certification – Welcome to ServiceNow (Zurich)
Tried refreshing and waiting
Screenshot attached for reference.

Questions:

How long does it usually take for a new instance to become ready?
Is there anything I can do to speed up the process?
Should I terminate and relaunch the instance, or keep waiting?

Any guidance would be appreciated. Thanks in advance!

Best regards,
Amar

Dr Atul G- LNG · 3 weeks ago

Hi @ak1504008

Recently, I heard in a case that it takes 1–2 hours to wake up, so waiting is the only option.”

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SohamTipnis · 3 weeks ago

Hi @ak1504008,

I had faced this similar problem for a different course. What I did was I re-enrolled in the course and applied for a new instance. You can do the same; otherwise, request an expiry and request again; it will work.

If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

Aditya_hublikar · 3 weeks ago

Hello @ak1504008 ,

This is a general issue faced by multiple users during ServiceNow University courses. It usually doesn’t take much time to resolve. The inconvenience is from the ServiceNow side, and once the lab instance is ready, they will notify you.

If it takes longer than expected, you can follow the steps mentioned by @SohamTipnis .

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya,

Technical Consultant

Aditya_hublikar · 3 weeks ago

Hello @ak1504008 ,

servicenow currently facing this issue with multiple users so they will let you know once this is resolved