PI Prereqs

[user_20]

If I want to implement predictive intelligence for Problem Management and Knowledge Management then what are the prerequisite?

[AbuzarK · Accepted solution]

If you're aiming to implement predictive intelligence for Problem Management and Knowledge Management (typically in an ITSM, operations, or enterprise support environment), the prerequisites fall into five major categories: data, process maturity, technology, governance, and organizational readiness.

[Tanushree Maiti · Accepted solution]

Hi @user_20 

Refer these resources for "Predictive intelligence for Knowledge Management"

• https://www.youtube.com/watch?v=dKC7hRAesqQ
• https://www.youtube.com/watch?v=PLIb9wb8IaI

• Servicenow Doc: Predictive Intelligence for Knowledge Management 
• Predictive Intelligence for HR – Knowledge Demand Insights (Article 4)
• Platform: Predictive Intelligence (PI) || Knowledge & Troubleshooting Resources
• I have created "Similarity" in "Predictive Intelligence" for KB Article recommendation base 

[AbuzarK · Accepted solution]

If you're aiming to implement predictive intelligence for Problem Management and Knowledge Management (typically in an ITSM, operations, or enterprise support environment), the prerequisites fall into five major categories: data, process maturity, technology, governance, and organizational readiness.

[Tanushree Maiti · Accepted solution]

Hi @user_20 

Refer these resources for "Predictive intelligence for Knowledge Management"

• https://www.youtube.com/watch?v=dKC7hRAesqQ
• https://www.youtube.com/watch?v=PLIb9wb8IaI

• Servicenow Doc: Predictive Intelligence for Knowledge Management 
• Predictive Intelligence for HR – Knowledge Demand Insights (Article 4)
• Platform: Predictive Intelligence (PI) || Knowledge & Troubleshooting Resources
• I have created "Similarity" in "Predictive Intelligence" for KB Article recommendation base 

[Tanushree Maiti · Accepted solution]

Hi @user_20 

Refer these resources for "Predictive intelligence for Problem Management"

• https://www.youtube.com/watch?v=dKC7hRAesqQ
• https://www.youtube.com/watch?v=PLIb9wb8IaI

• Servicenow Doc: Suggest relevant Open Problems for an Incident 
• ServiceNow Predictive Intelligence (PI) — Complete Guide