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service portal widget configuration open and close and approved item in Ritm table like sc_req_item.

sai kishore
Tera Contributor

service portal widget configuration open and close and approved item in Ritm table like sc_req_item. visble portal.

7 REPLIES 7

nawalkishos
Tera Guru

Hi @sai kishore ,

Please provide more details of your requirement.

 

Thanks!

sai kishore
Tera Contributor

In the service request portal, we have a catalog item named "Request." The time a record is submitted, its state should be "Request." After approval or rejection, the system should display the states "Requested," "Approved," and "Rejected" accordingly.

Ankur Bawiskar
Tera Patron

@sai kishore 

share screenshots where you want this

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

sai kishore
Tera Contributor

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