ServiceNow JIRA Integration

[minakshi_kundu]

Hi Everyone,

I'm trying to do a servicenow Jira integration following video from SAASWITHSERVICENOW channel https://youtu.be/vv_oHjywUxg?si=mNHBLLAlIO3dLXxk. I'm stuck in outbound rest message testing. I've created a project in Jira(named SnowProject)with issues like explained in video.But while testing rest message I'm getting error.I've attached screenshots.

Also I've a bit doubt about the basic auth creation stage,I've created a basic auth with the email I logged in Jira & with API token generated from Jira.I guess that's the right step.

Please tell why I'm getting error.For reference do watch the video not whole just the outbound rest testing part & do let me know.

It's bit urgent.

Thanks in advance.

[Ankur Bawiskar]

@minakshi_kundu

seems your endpoint is not correct as it clearly says invalid URI

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@minakshi_kundu 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Mathieu Lepoutr]

Hi @minakshi_kundu 

It looks like you’re on the right track by using basic auth with your Jira email and API token. However, the error in your outbound REST message testing could be due to:

1.Incorrect Jira API endpoint – Ensure you’re using the correct Jira REST API URL (https://your-jira-instance/rest/api/2/issue).

2.Authentication issues – Confirm that your API token is correct and your user has the required permissions.

3.Headers missing – Include Content-Type: application/json in your request headers.

4.Project key mismatch – Double-check that SnowProject exists and that you’re using the correct key in your request.

If troubleshooting API calls manually becomes too complex, Exalate can simplify ServiceNow-Jira integration with a more flexible, automated sync. Let me know if you need help debugging your REST setup or exploring an alternative approach!

[Mathieu Lepoutr]

Dear @minakshi_kundu 

You might want to check out Exalate—it can help streamline the Jira-ServiceNow integration and might resolve issues like the outbound REST message error you’re encountering.