Session timeout for service operation work space

Akshay_Gadewar
Tera Contributor

yesterday

Hi Team,

 

What is session time out for Service operation Workspace. Can we modify it ?

 

 

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M Iftikhar
Mega Sage

an hour ago

Hi @Akshay_Gadewar,

 

Service Operations Workspace (SOW) doesn’t have its own unique session timeout .It follows the platform session timeout settings defined in your ServiceNow instance. By default, that’s usually 30 minutes of inactivity.

If you need to change it, you can:

  1. Go to System Properties > Security.

  2. Look for the property glide.ui.session_timeout (value is in minutes).

  3. Update it to whatever duration fits your org’s security/compliance requirements.

Keep in mind:

  • This setting applies globally to all UI sessions (Classic UI, Workspaces, etc.), not just Service Operations Workspace.

  • Increasing it may raise security concerns, so best to validate with your security team before making changes.

Docs reference: 
Minimize session activity timeout duration  
https://www.servicenow.com/community/itom-forum/how-to-change-the-session-time-out-values-in-an-inst...

Thanks & Regards,  
Muhammad Iftikhar  

If my response helped, please mark it as the accepted solution so others can benefit as well.

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