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SLA ISSUE

AshifS
Mega Contributor

6 hours ago

One of the service desk engineer closed the  tickets within SLA but showing as breached.

 

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6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

4 hours ago

Hi @AshifS 

 

You need to check the SLA conditions, also try to repair the SLA.

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Dr. Atul G. - Learn N Grow Together
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AndersBGS
Tera Patron
Tera Patron

3 hours ago

Hi @AshifS ,

 

So the check mark "breached" is set to true? correct? If yes, have you looked into the SLA definitions and the single SLA attached to the affected record? Can you share some snips as it would be easier to help you troubleshooting if we know the context.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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