There is a "Local news people" Kb article section which is not appearing at the portal.

[Ramesh Kunda]

The "local news people" section is not visiable on the service portal home page for the users who are belongs to "Panama", "colambia", "costa rica", "Argentina" and some peoples are able to see the section on the portal who are belongs to "chile", "Brazil", "Mexico" I have checked portal widgets, user criteria and related scripts also but no luck to find out exact reason for the issue. could you please help me please.

Thank you for the help in advance.

[Mark Manders]

Have you checked through 'User Criteria Diagnostics' to see if that brings you a solution? Because it sounds like it's somewhere from there.