What is the test step to verify if an SLA is attached to an incident or not by using ATF test case

[saikirangd9]

Hello,

I have been assigned to a task where I need to create a test case in ATF. The test case steps should be as follows:

1. Open an incident form

2. Fill the mandatory details and set the priority for that incident

3. Submit the form

4. Verify that the SLA has been attached or not to that incident if the conditions matched for an SLA based on the field values of the incident filled i.e priority.

I have been struck at the step 4 where I could not figure out how to verify the SLA, to which step I need to add there. So please help me out in this.

[Sardash · Accepted solution]

@saikirangd9 - 

Please follow below steps -

1. Create a user 

2. Navigate to Module - Select 'Create New(Incident)' under Module field

3. Set field values - Give reference of user created in Step 1 on 'Caller' field and table selected should be Incident. Any other mandatory fields then add it

4. Submit a Form

5. Open an Existing Record - Give reference of Step no 4

6. Record Query - Table selected should 'Task SLA' table and add condition -Task is Give reference of Step no 4

7. Record Validation - Table selected should be 'Task SLA' table and under 'Record' field give reference of Step no 6

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[saikirangd9]

Hello @Sardash,

Thanks for the solution and also could you please tell me how to navigate to the task sla table from the application navigator. Is there any step for that in the ATF test, as while submitting the form the operations from step 5 to 7 are running in background. If is there any alternate way so that the steps are visible in the UI please provide me that solution.