The NEW Impact Platform Health - see what's inside, and how to get started!

[Harsha Neerchal]

Impact’s NEW Platform Health suite

Find, fix, and prevent technical debt

Get the Impact App on the ServiceNow Store →

The big day is finally here. When we announced our acquisition of Bravium’s applications back in April, and shared a summer update on replatforming them into Impact, your response was tremendous. Those two posts have over 34,000 views and counting. The wait is now over.

What’s new

Everything in the new suite

🔍 Diagnostic scans

Faster scans that you can control and run whenever you want.

⚙️ Custom Definitions

Define and tailor the rules you scan for. 10 active definitions on Guided plans, unlimited on Total.

⚡ Real-time scanning

Instantly scan any code on your instance for best-practice violations as it’s written.

🤖 Fix your code with Now Assist

Use AI to generate and implement code fixes faster.

📊 Analytics dashboards

Get more data relevant to your role’s specific priorities.

🔗 Azure, Jira, and ServiceNow integrations

Connect to your favorite dev tools and create user stories with ease.

These features are exclusive to the Impact Store App. Haven’t set it up yet? Our getting-started post has a short video that walks you through it.

Watch and learn See it in action

We could write pages about what these features do. It’s better to show you. Here’s the full how-to series.

Setting up the Impact Store App Includes setting up Diagnostic scans and Real-time scanning. ▶ Watch video

Setting up Now Assist for Impact Includes Platform Health features powered by Now Assist. ▶ Watch video

Setting up instance integrations How to connect Impact to your Azure, Jira, and ServiceNow instances. ▶ Watch video

Getting familiar with Analytics dashboards A tour of the role-tailored dashboard views. ▶ Watch video

How Platform Health helps developers If you’re a developer on a ServiceNow platform team, check out this post. ▶ Watch video

Go deeper Product documentation

Scan Engine Configuring Scan Engine Properties Integrating Your Instances Analytics dashboards Fix Code with Now Assist

A full Customer Guide, FAQ, and Platform Health Adoption Guide are attached at the bottom of this article.

For existing Bravium customers

Your transition to Impact

The Bravium apps on the ServiceNow Store are now end of life. If you have an active Bravium contract, don’t worry: we’re honoring it, and you’ll be fully supported through the end of your term.

How long you’ll have access

Active Bravium contract: supported through the end of your contract term.

Expired contract, and you’re an Impact customer: access through June 30, 2026.

Expired contract, and you’re not an Impact customer: access through December 31, 2025.

Transitioning from BPE to Impact

1	Make sure the settings, roles, and custom definitions you had in BPE are set up in Impact.
2	Turn off Real-Time Prevention in BPE and start using it in Impact.
3	Start using Diagnostic scans in Impact.
4	Once you’re comfortable with both in Impact, turn off and uninstall BPE.

Note: If you want to keep historical scan data from BPE, export it first. It won’t carry over to Impact. And if you run BPE and Scan Engine at the same time during the transition, schedule them at different times to avoid slowdowns.

A full BPE uninstallation guide is attached at the bottom of this post.

Get the Impact App on the ServiceNow Store →