The Impact Store App - What's in it for You, and How to Get Started!

[Harsha Neerchal]

The Impact Store App

What’s in it for you, and how to get started

A new way to consume everything ServiceNow Impact offers, right inside your own instance.

Get the Impact App on the ServiceNow Store →

Why the app Impact’s latest innovations, right on your instance

You can access all of Impact’s features right from your instance. No more toggling between your instance and a separate portal. All our new features are exclusive to the Impact App. Here’s what’s new:

The NEW Platform Health Born from our acquisition of Bravium Labs’ apps, Impact’s new Platform Health suite prevents and eliminates technical debt. Learn more →

Strategic Portfolio Management integration Turn any recommendation or initiative in Impact into a work item in SPM with a single click. Read the docs →

Gen AI outcome summarization Get a simple overview of where you stand against every business KPI you’re tracking in Impact. Read the docs →

Get started How to install the Impact App

Install on your production instance and any subproduction instances where you do dev and testing.

Install the Impact App Install on production and subproduction. This 10-minute walkthrough covers everything. ▶ Watch video

Set up Value Management Configure the Value Management data collection apps to unlock full KPI tracking and outcome visibility. ▶ Watch video

Add Now Assist for Impact For customers with ANY Pro+ SKU, or Foundation, Advanced, or Prime SKUs*. Set up the Now Assist for Impact App to use generative and agentic AI features. ▶ Watch video *Customers with Creator Pro+ unfortunately are not able to use Now Assist for Impact as of today.

Explore further More questions? Start here

Store App FAQ Platform Health docs Data Sync Information

Get the Impact App on the ServiceNow Store →

[Mark Nguyen]

This is great thanks! Is there more information on how to use the User Story integration for converting Findings into a Story record?

[Harsha Neerchal]

@Mark Nguyen Hey Mark! A few resources to point you to:

First, we have a video on setting up instance integrations that has a section on setting up the user story integration (it covers ServiceNow): https://youtu.be/xSrGpauGZfs?si=nOc1ARjbs5rowgyF

Also, Check out this page in our product documentation: https://www.servicenow.com/docs/bundle/zurich-impact/page/product/impact/concept/user-story-integrat...

There's also 3 subpages for ServiceNow, Jira, and Azure:

https://www.servicenow.com/docs/bundle/zurich-impact/page/product/impact/task/sn-user-story-integrat...

https://www.servicenow.com/docs/bundle/zurich-impact/page/product/impact/task/configure-jira-integra...

https://www.servicenow.com/docs/bundle/zurich-impact/page/product/impact/task/configure-azure-devops...

[Louis28]

@Harsha Neerchal ,

After getting instances configured and authenticated with one another (prod and sub-prod instances) and synchronizing scan definitions between instances, customers will then want to

1. Initiate scans for particular instance(s), from Production
2. Review scans, scan results, and validated findings of sub-prod instance from the Production instance in a centralized location
3. Action those scan results/validated findings

There is documentation readily found for definition properties but I'm not seeing anything jump out for the above number activities. Can you share any documentation which covers this segment of Platform Health?

[Harsha Neerchal]

Hey @Louis28 ! Great questions.

Currently, you can't initiate a scan in another instance from a centralized place, though this is an enhancement that we are working on.

You are able to see the total number of findings across all your instances in our analytics dashboards. That said, we recognize that there's a need for more robust centralized analytics / reporting, and those are enhancements that we're working on as well.

Regarding "actions" that you can take across instances, right now you're able to see the results of an update set scan across instances, create user stories from findings, change the assignment of findings, and also manage requested exceptions. Below are a few links to our documentation where it's available about each of these use cases:

https://www.servicenow.com/docs/r/impact/update-set-integration.html

https://www.servicenow.com/docs/r/impact/creating-user-stories-tasks-scan-engine.html?content-lang=e...