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05-13-2024 06:41 AM
I wanted to access all the convo's of virtual agent chat , were are they stored ?
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05-13-2024 06:44 AM
All conversations and messages are stored in the Conversation table [sys_cs_conversation] and Conversation Messages table [sys_cs_message]. There is no archiving or something on these tables. Out-of-the-box these tables are ACL protected.
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05-13-2024 06:44 AM
All conversations and messages are stored in the Conversation table [sys_cs_conversation] and Conversation Messages table [sys_cs_message]. There is no archiving or something on these tables. Out-of-the-box these tables are ACL protected.
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....