Any idea were the Virtual agent chat convo are stored ?

miche088r4
Tera Contributor

I wanted to access all the convo's of virtual agent chat , were are they stored ?

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Sohail Khilji
Kilo Patron
Kilo Patron

 

All conversations and messages are stored in the Conversation table [sys_cs_conversation] and Conversation Messages table [sys_cs_message]. There is no archiving or something on these tables. Out-of-the-box these tables are ACL protected.

 


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Sohail Khilji
Kilo Patron
Kilo Patron

 

All conversations and messages are stored in the Conversation table [sys_cs_conversation] and Conversation Messages table [sys_cs_message]. There is no archiving or something on these tables. Out-of-the-box these tables are ACL protected.

 


☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....

LinkedIn - Lets Connect