By Using Ui builder creating new tile to fetch Location details in incident Sow

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‎03-29-2024 07:52 AM

By Using Ui builder creating new tile to fetch Location details in incident Sow under caller tile with the below details of selected requested location field record details:

1)status

2)class

3)concept

4)timezone

To achive this i am trying the below approach

srikanth110_0-1711723269755.png

 

 

1) i duplicated Record information page and trying to add components under caller tile as below but i was not sure how to fetch requested location details. could anyone please help me with this

srikanth110_1-1711723843377.pngsrikanth110_2-1711723879974.png

 

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2 REPLIES 2

Manoj89
Giga Sage

‎03-29-2024 09:12 AM

Hi Srikanth,

 

Unfortunately, I can't clone it in my PDI due to a bug and I can't demonstrate it.

 

But here is your catch, I try to explain it with images

 

The data resource used is record_information

 

Manoj89_0-1711728297080.png

 

Which is fetching the data from  Data broker SOW Record Information --> https://repace with your instance.service-now.com/now/nav/ui/classic/params/target/sys_ux_data_broker_transform.do%3Fsys_id%3D2df9404f530230108e4dddeeff7b12fa

 

Data broker SOW Record Information gets its value by calling the script include SOWIncidentInfoSNC.

You have to clone the script include and add additional values as you want to the function 

getRecordInfo or you can create a new data broker for fetching the values you want.

 

 

 

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Kalyani Jangam1
Mega Sage
Mega Sage
In response to Manoj89

‎04-15-2024 11:20 PM

Hi @Manoj89 

 

I have also work on same requirement. I have to add additional field related with caller. I have clone script include and added my field but still not working. In this data broker "SOW Record Information" I am not able to find code for which we have to add. 
Can you please help us with this?

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