By Using Ui builder creating new tile to fetch Location details in incident Sow
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-29-2024 07:52 AM
By Using Ui builder creating new tile to fetch Location details in incident Sow under caller tile with the below details of selected requested location field record details:
1)status
2)class
3)concept
4)timezone
To achive this i am trying the below approach
1) i duplicated Record information page and trying to add components under caller tile as below but i was not sure how to fetch requested location details. could anyone please help me with this
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-29-2024 09:12 AM
Hi Srikanth,
Unfortunately, I can't clone it in my PDI due to a bug and I can't demonstrate it.
But here is your catch, I try to explain it with images
The data resource used is record_information
Which is fetching the data from Data broker SOW Record Information --> https://repace with your instance.service-now.com/now/nav/ui/classic/params/target/sys_ux_data_broker_transform.do%3Fsys_id%3D2df9404f530230108e4dddeeff7b12fa
Data broker SOW Record Information gets its value by calling the script include SOWIncidentInfoSNC.
You have to clone the script include and add additional values as you want to the function
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-15-2024 11:20 PM
Hi @Manoj89
I have also work on same requirement. I have to add additional field related with caller. I have clone script include and added my field but still not working. In this data broker "SOW Record Information" I am not able to find code for which we have to add.
Can you please help us with this?