Catalog Item not searchable in Service Portal

[raj99918]

Hi Team,

Catalog Item not searchable in Service Portal even though have attached catalog,category and set the Visble Everywhere to TRUE and Hide on Serviceportal to FALSE and also there is no specific criteria as well but still no luck

Note: All these forms are vissible 1 month back but recently we are facing this issue.

Any help highly appreciated.

Thanks

[Anurag Tripathi]

Possibly something on the text index, see if this helps

Solved: Catalog item is not showing up in portal search - ServiceNow Community

[raj99918]

Hi @Anurag Tripathi , In this article he didn’t mentioned that how to do this text indexing , if you know can you please guide me the same 

[Anurag Tripathi]

Text Index

Administrators can enable text indexing on a table to allow users to search for string values from table records.

1. Navigate to System Definition > Dictionary.
2. Click the table name to open the dictionary entry.

   A table in the System Dictionary is a record that has a Table name but no Column name.

   

   3.Select the Text index check box to enable text indexing for text fields on the table.

   

   4.Click Update.

   5.Click Generate Text Index.