When first SCTASK is closed (incorrectly) or skipped - the RITM ticket is stuck can we cannot do anything but cancel the ticket. We need the second and third SCTASK to spawn and closed before the RITM can be closed.
The scenario would be, once a form is published, but needs to be edited in Catalog Builder.
Hi, Is it possible to group data in reports. For eg there is a string field "sports" with choices like cricket, football and all this data has to me grouped as outdoor similarly table tennis, badminton choices has to be grouped as Indoor sports and t...
Hi, I need to create a PA widget which shows % of tickets whose SLA is breached, % of reopen tickets , number of tickets created all trend by year. Is it possible to do all these in a single widget by using multiple formula indicators? Can we add mul...
Hello Team, Appreciating your help in advance.We have created Triage definition on Sctask table and the conditions are given in the attached screenshot.So, when we click on triage board->Sctask triage definition it redirects to the sctask table based...
when clicking on any document it asks to save the document and then review it. previously it was opening in a new tab in the browser only. my team reviewing 250+ files every day. so, its time consuming for us as well as unnecessary data storage needs...
Hello , I want to add vip tag for records in Service Operations Workspace .Though the user has been marked as VIP it is not showing on the record . Thanks
Hello! I observe that when i want to show all the stages in SC Order Status (Custom) widget, i receive only stages that exists in the principal flow . That is a problem when i have some actions in parallel, as my widget stays in the first action, eve...
How can we do this business rules script by flow designer. and how can we do this dynamic way use case: if the user is added from the one of the group like "Application Development,Analytics Settings Managers,App Engine Admins" then that user should ...
#ATF #AutomaticTestingFrameworkHello all, we want to implement ATF in our organization from the scratch for all our modules, starting with ITSM (incidents, in particular). We have a lot of record producers, IT helpdesk, inbound actions and integratio...
Need code for catalog client script to > Auto populate the current date > User should not be able to select more than a year date from current date.
Hello , I want to create a notification for a task assigned to user which should be displayed on bell icon which is present on the global banner . Please refer attachment Thanks
Hi Team, Even the user having the ITIL role, and unable to get the "show journal fields" in the incident form. (worknotes & button) is missing.For reference I'm adding the screenshots.The form should be able to show both additional and work notes.Ple...
Hi,I have created a data collector job for my indicator in PA. However I am getting the error below however I am not specified the subset . Is there any way to increase the number of records?Regards,Maharshi
Hi Everyone, Requirement: When the user changes the field of the record then it should set that state field to its previous value. for example: if current state of the record is "validating" and user changed that to "close". after closing system shou...
