Description is not populating from the body of the email(flow designer)

[Rajugoud]

I have an issue in production that email body is not populating in the description of the incident. I have created a flow designer and mapper the fields but it's working fine in test environment but in production iam facing the issue.

Thank you in advance 

[James Chun]

Hi @Rajugoud,

You would need to share the Flow configuration in order for us to assist you.

Also, can you confirm that the recipients have read access to the description field?

Cheers

[Rajugoud]

Hi @James Chun,

Actually the same flow which is working in lower environment, but in production its not working.

i have mapped the description from the email body. as a admin iam also not able to see the description of the incident which was created by this flow.