Diff between Opened & Created feild on incident table can someone explain with ex in detailed?

[yaswanthi2]

Hi @aarti3 

Created – The date/time when the record was created in database or in table. It Never change.

Opened – It is a timestamp when user starts the creation by clicking Create New. So, it my be same or few second less than Created.

if you open an incident record, keep it open for 5 minutes, and then save, you will see that "Opened" is 5 minutes earlier than "Created".

[AndersBGS]

Hi @aarti3 ,

"Opened" field is populated in the UI (user interface) itself as soon as Incident form is opened. Whereas "Created" field is populated on click on Save on the server side.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders