License Matrix
Hi Team, Please help me with the License Matrix of Unattended Robot & Impact licenses. Is an Unattended Robot License metrix "Concurrent User", "Agent", or "Machine"Is an Impact License metrix an "Instance"?
Forum Posts
Excel file convert to PDF
How can I automate the conversion of an Excel file to a PDF and include a signature in the PDF document, rather than doing it manually?
Workflow Best Practices - Set Timer
Hi, looking to know the best practices when working with workflow timers. what is the advisable max time can be used in timer to wait especially for RITM workflow ? Can we set 3-6 months to wait ? is that a good practice that wont impact platform pe...
Need to move update button before follow button on an incident form
on an incident form we have the button s like follow button, update button, resolved button. Follow button is configured through an widget which is controlled by platform and update button is an ui action on global table. I need to move update button...
Ai Search not working (Showing 'No Result found')
Hi All,I have configured Ai Search for Service Portal and Next Experience using Now learning ai path instance. Earlier it was showing result for Service portal and Next Experience later on its stopped showing result even i have terminated my instance...
"Next" button not showing in Approvals widget in Service portal for one user only.
"Next" button not showing in Approvals widget in Service portal for one user only. If i impersonate another user he able to see next button and navigate to other requests
Resolved! PDI Offline July 22 2025
HI, I was just in my PDI yesterday and tried to wake it up today, but it continues to say its Offline.
Script debugger is not showing settings and session log
I am not able to see the debug icon enabled. Repaired the plugin still same issue
Data archive/ cleanup
Hi, I am trying to archive- destroy/ cleanup record using the OOB functionality but when executed the rules I observed the attachment are becoming orphan and not getting deleted along with base record deletions. If anyone have experienced the similar...
SNOW tool (NA region) while trying to create changes.
I am currently facing an issue with the SNOW tool (NA region) while trying to create changes. I am unable to create a change or update any existing records, which is directly impacting my daily tasks.
Data archive suggestion
Hi, I am working on the data archive project and I have to consider all the related important records for complete archive/ destroy of records. If anyone have implemented this in their experience pls help me here. Thanks,Pankaj kumar
Rest API limit
Hi All, I am enabling servicenow end point to someone for inbound and outbound request. But the requester will flood servicenow with request, before getting into any downtime/ failed api response I would like to know the maximum throughput of get/put...
Attach Technical KB Article to incident in SOW to auto populate in work_notes
Hello, I have a requirement for the work notes to be auto populated instead of additional comments field when a KB article that is not "Public" is attached to an incident in SOW. This is to prevent end users from having access to KAs that are not "Pu...
Instamce Suspended Notification
My instance dev307142.service-now.com is currently showing as suspended with the message: "Please reach out to your sales contact to re-enable your instance."Can someone help me understand how to get this reactivated?
Workflow Variable Limit
Hi, We are trying to add variables in the - 'Add Variables' section of the workflow and move them from - 'available' to 'selected', even after updating and publishing the workflow, the variables are not getting added.If someone could please help on t...
