how to sync work notes of SC_TASK to RITM in real time from flow designer.

[t venkatesh1]

Hi all,
I want to get all the work notes of each task which are associated with RITM in real time update.
for example: '' I have two SCTASK and for each task, any update made in work notes should be update same on the RITM work notes field''. 

please anyone can suggest how to achieve this in flow designer.

best regards 

Venkatesh

[_Gaurav]

Hi @t venkatesh1 
For this, you can create a flow where the condition should be work-notes changes and the parent is not empty. Then use UPDATE RECORD action to update the work-note information to the parent work-note i.e. RITM work-note.


Please mark this as helpful if this resolves your query.
Thanks! 

[t venkatesh1]

Thanks for your quick response,
let me check your solution and can you please share the logic in detail, i am not able to understand. this will work in real time? like what ever update we made in task it should be sync/updated with RITM work notes.

[James Chun]

Hi @t venkatesh1,

Unless there is a good reason to use a Flow, I would suggest using a Business Rule instead. 

To write a Business Rule, you can refer to an old article

https://www.servicenow.com/community/developer-forum/sync-ing-ritm-and-sctask-work-notes-additional-...

Thanks

[t venkatesh1]

Thanks for the solution, 

is there any way we can do this in flow designer? if yes please provide me the flow.