Inbound action
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06-10-2024 02:10 AM - edited 06-10-2024 02:14 AM
Hi Guys,
I have a requirement regarding the creation of incident
If the email is from " test@test.com" and if the email contains the subject like " Escalation: High”
OR subject is like " if the email contains the subject like " XYZ = Critical”
OR subject is like " if the email contains the subject like " XYZ = High”
OR subject is like " if the email contains the subject like " XYZ = Medium”
then P2 incidents will be created.
here if the user enters anything else than these subject lines incident record should not be created.
Thanks for your help!!

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06-10-2024 02:21 AM
Hi,
Have you begun to create an inbound action? Are you having difficulties?

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06-10-2024 02:36 AM
Hi @tGhadage
You can give condition something like this, if this does not work , try to give condition inside action script
Regards,
Harish Murikinati.

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06-10-2024 02:38 AM

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06-10-2024 02:39 AM
@tGhadage You can configure the inbound email action as follows.