Inbound action

tGhadage
Tera Contributor

Hi Guys, 

 

I have a requirement regarding the creation of incident 

If the email is from " test@test.com" and if the email contains the subject like " Escalation: High”

OR subject is like " if the email contains the subject like " XYZ = Critical”

OR subject is like " if the email contains the subject like " XYZ = High”

OR subject is like " if the email contains the subject like " XYZ = Medium”

then P2 incidents will be created. 

 

here if the user enters anything else than these subject lines incident record should not be created.

 

Thanks for your help!!

 

5 REPLIES 5

Kieran Anson
Kilo Patron

Hi,

Have you begun to create an inbound action? Are you having difficulties?

Harish Murikina
Tera Guru

Hi @tGhadage  
You can give condition something like this, if this does not work , try to give condition inside action script

HarishMurikina_0-1718012154292.png


Regards,

Harish Murikinati.

Sandeep Rajput
Tera Patron
Tera Patron

@tGhadage  You can configure the inbound action as follows.

 

Screenshot 2024-06-10 at 3.03.47 PM.pngScreenshot 2024-06-10 at 3.04.30 PM.png

Sandeep Rajput
Tera Patron
Tera Patron

@tGhadage  You can configure the inbound email action as follows.

Screenshot 2024-06-10 at 3.03.47 PM.pngScreenshot 2024-06-10 at 3.04.30 PM.png