I have a project where the team works the ticket and when they select send to repository, it takes the data from the form and adds it to a table. The record is given a number on table. This is working as expected. However, when the user request a mo...
There are 2 users with same user names but email ID and user ID is different they can access only for the service portal but when ever the one user is clicking on server request another user is auto populated in the requester field instead of the sam...
I have two variables one is reference to group table, another variable is also a reference type. when user select any group on the first variable if the assignment group was empty on that selected record then only the second variable need to visible ...
Hi All,I have a requirement where i need to :1. Create default class for viewing companies - core table2. Create default class for viewing users - core table3. Create default class for viewing Requested for and Caller from incident form.How to achiev...
Hi can anyone help me with below requirementQuote date should be the day its created and Expiration Date should be 10 days from todays dateOnce the Expiration Date completed then should display message.
Hello Everyone, Greetings!! I have a query regarding Virtual Agent chat bot configuration. We have implemented VA in our instance recently. We have identified that when we give a keyword in chat i.e, Travel it should show enduser KB Articles but now ...
Hi Team,In App engine inbox, user is getting interaction even if user is not part of queue. For all these interactions, even if user rejects, it is unable to do so. User is only able to accept.
In my workflow I want to pass multiple roles in the run script so I used 1st step Run script and passed the roles and 2nd step is checkRoles Prod and then the 3rd step is Run script again to check the user roles for eg data.get(57).output.getResource...
Hi, While adding row in MRV or deleting by using 'x' or 'Remove All' I want to execute MRV catalog client and make the variable in the catalog item mandatory/non mandatory. scenario: 1. if value entered in MRV matches criteria and the variable in ca...
I have created the variables 1. Requested for2. Requester Manager3. Country. When i have selected a requested for then auto populate the manager and country I am using the glide Ajax method Script include: Groupmanager UserDetails: function(){var...
Hi All, I have created my ServiceNow community account using my personal email-id. Should I create another account with my work email account or should I continue with my personal one. Thank you.
I'm reaching out to seek assistance with a challenge I've encountered while working on Automated Test Framework (ATF).Specifically, I'm currently focusing on verifying a variable called "description" (Record producer) I'm looking to confirm whether t...
Hi, Each time I add row in MRV, wrote MRV client script(glideAjax) to check if the response is Yes or No.Based on the response, if YES then I have to make variable in catalog display and mandatory true. Now should I create the variable inside MRV to ...
In catalog items I have created two variables 1. Company Name---Type is choices 1. Company A 2. Company B 3. Company C 2. Location ------Type is choice 1. Hyderabad 2.Bangalore 3.chennai 4.Pune 5 Mumbai 6.Delhi Q: i have selected the Company Nam...
