Start date and end date

Hi can anyone help me with below requirementQuote date should be the day its created and Expiration Date should be 10 days from todays dateOnce the Expiration Date completed then  should display message.

ITSM Virtual Agent ChatBot Maturity

Hello Everyone, Greetings!! I have a query regarding Virtual Agent chat bot configuration. We have implemented VA in our instance recently. We have identified that when we give a keyword in chat i.e, Travel it should show enduser KB Articles but now ...

Agent Workspace - Interactions are getting listed in inbox even if user is not part of queue

Hi Team,In App engine inbox, user is getting interaction even if user is not part of queue. For all these interactions, even if user rejects, it is unable to do so. User is only able to accept.  

Workflow run script to pass multiple roles

In my workflow I want to pass multiple roles in the run script so I used 1st step Run script and passed the roles and 2nd step is checkRoles Prod and then the 3rd step is Run script again to check the user roles for eg data.get(57).output.getResource...

On deleting row from MRV run catalog client script

Hi, While adding row in MRV or deleting by using 'x' or 'Remove All' I want to execute MRV catalog client and make the variable in the catalog item mandatory/non mandatory.  scenario: 1. if value entered in MRV matches criteria and the variable in ca...

Auto populate the values based on the another field

I have created the variables  1. Requested for2. Requester Manager3. Country. When i have selected a requested for then auto populate the manager and country   I am using the glide Ajax method  Script include: Groupmanager UserDetails: function(){var...

Account on ServiceNow community

Hi All, I have created my ServiceNow community account using my personal email-id. Should I create another account with my work email account or should I continue with my personal one.  Thank you.

ATF: Seeking Assistance with Validating "description" having a line break

I'm reaching out to seek assistance with a challenge I've encountered while working on Automated Test Framework (ATF).Specifically, I'm currently focusing on verifying a variable called "description" (Record producer) I'm looking to confirm whether t...

How to create the dependency choices on choice variable

In catalog items I have created two variables 1. Company Name---Type is choices  1. Company A  2. Company B  3. Company C 2. Location ------Type is choice  1. Hyderabad 2.Bangalore 3.chennai 4.Pune 5 Mumbai 6.Delhi Q:  i have selected the Company Nam...

After running Backgroud script it is showing blank screen

Error in creating action in flows

Hi All, there is one user profile with admin role .. with this profile one is unable to create actions in flows . Any idea why? I checked all ACLs , roles with no luck. The action cannot be created in any scoped app also not in global app . Any idea ...

want to write one business rule on incident form

 so scenario is like there are two on hold reasons on incident Awaiting UAT and Awaiting 3rd party respectively on that there are two dependent fields one is UAT status and UAT failure reason respectively so i have created Ui policy to pop up these f...

Need to auto populate group members on a list collector variable

Hi All, I need to auto populate group members on a list collector variable based on assignment group on another variable. Please assist. Thanks in advance.

Role to access group table

Which role can be assigned to the user so that the user  can access complete  Group (sys_user_group) table  in ServiceNow?