Issue in Notification body and who will receive
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11-29-2023 03:11 AM
Hi ,
I am triggering a notification but i am facing below two issues:
1. Notification is not going to 'Users/Groups in fields'.
2. Fields added in the Notification body is not displaying anything. See the screenshot attached
Please let us know if anyone has solution for it.
Thanks in Advance for the help.

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11-29-2023 04:02 AM
The notification should be on the group table "sys_user_group" can you confirm??
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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11-29-2023 04:05 AM
Hi Hemanth,
Yes the notification is on 'sys_user_group' table.

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11-29-2023 04:52 AM
Hi @Pallavi Gawand1 ,
I have the same configs, its works . Have you selected the preview record??
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

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12-01-2023 03:00 AM
Hi @Pallavi Gawand1 ,
did it resolve?
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025