LogMEIN Rescue ChatLog not updating in Incident Ticket

[jbvillanueva]

Hello, 

Can someone help me to capture the ChatLog of LogmeIN Rescue?
I can create a pin and was alble to remote the client pc using LogMEIN Rescue, unfortunately after the remote session, the chat was note able to register in worknotes in Servicenow.   

Based on the LogMEIN Rescue Key Feature:

• Store Rescue session details including chat log and notes within a corresponding ServiceNow incident or case regardless if session begins in ServiceNow or Rescue.

[Ajit Ghodake1]

Ok let me check and with that team and update you if any ticket number.

[jbvillanueva]

Hello, Ajit.

I was able to capture the logs from Logmein to Servicenow Activity log.

You can add the 

GoTo server / Data Center IP addresses for use in firewall configurations | 

Chat Translation | 

Chat Monitor

To the IP Address Access Control bidirectional

Please refer to the update IP in the link below.

https://support.logmeinrescue.com/rescue/help/allowlisting-and-rescue