Hi Everyone as we have configuration in our Account like only one particular group can create a P1/P2 incident other than no one can raise it. But here we have a issue users are changing the impact and urgency and saving the incident in p1/p2 this ne...
I'm trying to collate the total of a duration field for all child tasks, where the multiple duration field values are gathered in an array. In this scenario there is a dedicated field on change requests totalling a specific type of action in duration...
Hello All, I have requirement to create flow for catalog item, and in that flow we are creating multiple scTask as one task get close complete. 1. I close complete one scTask and at that point i used "Do the following in parallel" to create 2 another...
When a user open Standard change then showing error Data Policy Exception The following fields are mandatory : Requested For and Record not found.how to fix this issue.
If I select any radio button then automatically single line text gwl_ or ll_ canlife _ should populate. example if gwl is selected then domain name is refelected gwl_if ll is selected then domain name is refelected ll_if canlife is selected then doma...
Print 10 latest active incidents
If the Child incident has a higher priority than the Parent, the Parent incidents Priority shall update to the higher priority (impact/urgency).How to achieve this with Business Rule.
Dear Team,The SLA for my company is not counting but the tickets are breaching. I don't know weather the Scheduler has stopped working for my company or where the issue is.
Hi, We recently had a major issue on our instance and after I had created a HI case for it, I noticed that they had created a high priory case for it the night before. We did get an email about it, but we also did a clone the same night which creat...
In ServiceNow, how can i restrict the creation of new records in a table by controlling the available options in a dropdown field through hit table api.
var req_for = g_form.getValue('ita_eui_requ_for');setPreference('ita_sw_requ_for', req_for); when this script is execute then showing (There is a javascript error in browser console)how to fix it
I am trying to gather a better understanding on how Priorities are set at the incident level. Is there a way to standardize priority based on a Work order template, instead of it being subjective?
Hi all, I need a help regarding in custom form In a workflow when a approval state is rejected we can move back to new state just like wise .... Is it possible in flow designer where an approval state is rejected and can be sent to new stat...
Hello All, I have created one catalog item. So I want for a particular drop down option under a variable (name of the variable - Access required to and drop down under that - Pager duty) should go to a particular user for approval. How to set that in...
