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Auto-create incident for new HI cases?

Hi,  We recently had a major issue on our instance and after I had created a HI case for it, I noticed that they had created a high priory case for it the night before.  We did get an email about it, but we also did a clone the same night which creat...

Per5 by • Giga Guru
  • 504 Views
  • 2 replies
  • 0 helpfuls

javascript error

var req_for = g_form.getValue('ita_eui_requ_for');setPreference('ita_sw_requ_for', req_for); when this script is execute then showing (There is a javascript error in browser console)how to fix it

Work order task priority

I am trying to gather a better understanding on how Priorities are set at the incident level. Is there a way to standardize priority based on a Work order template, instead of it being subjective? 

Twhiting1 by • Giga Contributor
  • 682 Views
  • 2 replies
  • 0 helpfuls

Resolved! Flow designer

Hello All, I have created one catalog item. So I want for a particular drop down option under a variable (name of the variable - Access required to and drop down under that - Pager duty) should go to a particular user for approval. How to set that in...

Resolved! Dashboard and report ownership

Current is: we've been going through a lot of turn over lately and once a an employee leaves we loose the reports or if employees aren't in office we are unable to add people to the dashboard since the owner of the dashboard is either out or no longe...

Josh Tams by • Tera Contributor
  • 967 Views
  • 1 replies
  • 0 helpfuls

How to hide button in actions box

Hi Team, We have created a button (Escalation) in portal..we have requirements like after clicking escalation button the ticket is escalated. Here the button should be hide ?  How to achieve this. Thanks,Sai  

babbi by • Tera Expert
  • 648 Views
  • 3 replies
  • 0 helpfuls

Process Flow Formatter in Service Portal

Hello, I was trying to add process flow formatter in Service Portal, is there a way for me to do this?Like: new -> in progress -> completedI have tried a bunch of things but it does not seem to be working. Appreciate is someone can help, thank you so...

Evren Yamin by • Tera Contributor
  • 506 Views
  • 2 replies
  • 0 helpfuls