Idea Portal
Do you have to request a separate user Id and password to login to the Idea Portal?
Forum Posts
Resolved! Remove the information button from the "who is impacted" reference field
Hi All, How to remove the information preview icon (i) symbol from the "who is impacted" field and this is the reference field form sys_user table. This is only particular one reference field. Please suggest how to achieve this requirement.
To get current logged in user details using client script Glide Ajax
To get current logged in user details using client script Glide Ajax
Commit Update Set Batch / scripted rest api
I am currently working on automating the deployment of update sets and I need the code to perform a 'Commit Update Set Batch' that I will put into my Scripted REST API. Please, PLEASE help me
How to automate request coming from third party with ATF
Hello Everyone, I use JMeter for generating orders/RITM in my SNOW instance.How can I automate it in ATF?What I need to do to search/generate the created request from JMeter to SNOW instance? I think SOAP method is used in JMeter.
Can I create process flow formatter using Stages in RITM?
Hello, I was trying to create a process flow formatter in Service Portal for RITM and I was able to do it using the state field, But I needed to do it using stages but I am not sure how.Can someone please help, thank you so much.
How to prevent change task creation for a Standard Change
I'm developing a shell script to automatically close Standard change once the change done. But once the change move to review state , it's automatically creating a CTASK on the change which is name - "Post Change Review Assessment"So it's a barrier t...
How to populate catalog item short description into catalog task activities?
How to populate variables (short description and description) of RITM in catalog task activities?
Resolved! Need suggetion for getRowCount()
Hi, I need a alternative way to remove getRowCount from these script by using glideRecord. Refer the below code as sample.i need suggestion as soon as possible.Thanks,sengeni
Query for getting last 6 month record
Query for getting last 6 month record from 'incident" table without using encoded query.
slowness or performance issues
what are the steps to handle slowness or performance issues in prod instances.
Accessing ServiceNow with new domain credentials
Hello,We have recently migrated our AD domain from Farmcreditwest to AgWestFC. After doing so I can no longer access our ServiceNow instance. Our MSP is using Okta for SSO and I suspect the reason is because my Farmcreditwest domain user was disabled...
SOAR iNTEGRATION WITH SERVICENOW
Hello All,I need to achieve the below requirement:Requirements:1. If Caller is Securonix Admin: a) Channel = SIEM b) Category = Security2. If Caller is Securonix Admin: a) Urgency = Impact = Securonix Priority3. If Caller is Securonix Admin: a) S...
Incident Priority issue
Hi Everyone as we have configuration in our Account like only one particular group can create a P1/P2 incident other than no one can raise it. But here we have a issue users are changing the impact and urgency and saving the incident in p1/p2 this ne...