My Instance is offline, Please help me fix it

[write2huda26]

Kindly help me get this back running asap. 

[AndersBGS · Accepted solution]

Hi @write2huda26 ,

As you might know, there is no support available from ServiceNow in relation to PDIs, as this is a free service. Hence you're limited to two options:

1. Wait - it should come online after some time.
2. If you get tired of waiting, release the instance and request a fresh installation. Please note, that if you release without having backup of your work, your work in existing PDI will be lost.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards
Anders