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Forum Posts

how to hide a view based on condition

Hi Team, how to hide a view based on condition.I have created a view, I want to show that view only for group "HPC View group".Below is my view rule script:var currentUser = gs.getUser(); // Check if the current user is a member of the 'HPC View' gro...

Gopal14 by Tera Contributor
  • 417 Views
  • 9 replies
  • 0 helpfuls

questions on service portal

How to ensure workstation Management category is not visible to end users if there are no active catalogue items present in the service portal

Litu05 by Tera Contributor
  • 175 Views
  • 1 replies
  • 0 helpfuls

Resolved! Need help to auto populate field values from business rule

Hi,I`m trying to create abusiness rule to auto populate below fields for an incident form using script.Category (category): SecuritySub category (subcategory): Other  Channel (contact_type): Event Could you please help me how to auto-populate the val...

Shruthi1987 by Tera Contributor
  • 451 Views
  • 5 replies
  • 2 helpfuls

Resolved! Reporting on Incidents and Requests

Hello all, I have hit a roadblock with reporting on Incidents and requets. I’d like to be able to see how many tickets were open at a specific time (e.g. first of the month) over a period of time (every month for X month).  The goal is to see how the...

EcFuhrmann by Tera Contributor
  • 347 Views
  • 4 replies
  • 0 helpfuls