Priority Configuration

[ShiningStar1]

Hello All,

Kindly help me with the below requirement,

If User is securonix admin.

 impact=1

urgency =1

Priority = High

If impact =2

urgency = 2

Priority = Low

Anyone please help me and please respond.

[AndersBGS]

Hi @ShiningStar1 ,

Please look at the priority lookup rules to create the priority matrix utilized across ServiceNow: 

If you would like to have different priority matrix, please look at this community post which describes this: https://www.servicenow.com/community/developer-forum/how-to-have-different-priority-matrix-for-diffe...

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[ShiningStar1]

Hi Andrew,

Thank you for your reply. But the above does not work in this case because the condition is if user is securonix admin then the following changes should happen.