my ServiceNow instance is offline.

[Satish]

i  am practicing  my work in the instance in that time the instance goes to offline. how to get back my old instance. i patricide so many work in that  instance .

[Simon Hendery]

Sorry to hear that! It's a very common question/problem at present. Here is an example of a thread that answers your question:

https://www.servicenow.com/community/now-platform-forum/pdi-offline/m-p/2826051/emcs_t/S2h8ZW1haWx8Y...

[AndersBGS]

Hi @Jeff W2 ,

As you might know, there is no support available for PDIs from ServiceNow perspective, hence you're limited to some options:

1. If your PDI has been reclaimed, there is NO option to get it back. Only solution is to request a fresh instance and start from scratch if you haven't backed up your work.
2. If your PDI is "just offline" you can either wait - it should come online after some time, or release the instance and request a fresh installation. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders