Send notification to assignee if incident is in active state for 10 days

[harry24]

Hello , 

I want to Send notification to assignee if incident is in active state for 10 days 

Thanks 

[VaishnaviShinde]

Hello @harry24 ,

Try the below code

var incident = new GlideRecord('incident');
incident.addActiveQuery();
incident.query();
while(incident.next()){
    var dueDate = new GlideDateTime(incident.opened_at);
    var gdt =  new GlideDateTime();
    var currentDate = gdt.getLocalDate();
    var dateDiff =new GlideDateTime.subtract(dueDate, currentDate);
    var days= dateDiff.getDayPart()
    gs.info(days);
    if(days >= 10){
        gs.eventQueue('your evnt name',incident);
    }
}

Please Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Regards,

Vaishnavi Shinde