Service Request

[sadhna]

How to get Attachment on SCTASK from Request Item

[Kieran Anson]

Hi Sadhna,

Attachments can be duplicated down to the sctask however I'd strongly discourage it. Duplicating will increase disk usage of the instance of which customers have a finite amount before encountering charges.

My recommendation would be to add a flag/message/indicator to inform the fulfiller that there are attachments available on the RITM

[Vishwa Pandya19]

Hi,

You can check out below discussion.

servicenow.com/community/now-platform-forum/copy-attachment-from-ritm-to-sc-task-on-request-submit-and/m-p/1075028

If my answer has helped you in any way please mark it as correct or helpful.

[Pavankumar_1 · Accepted solution]

HI @sadhna ,

refer below article

https://www.servicenow.com/community/developer-articles/copy-attachments-ritm-to-task-task-to-ritm-w...