slowness or performance issues

[shid077]

what are the steps to handle slowness or performance issues in prod instances.

[Pratiksha2]

Hello @shid077 -
Here are some Useful community links :
1. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0516495
2. https://www.servicenow.com/community/itsm-forum/how-to-troubleshoot-a-slow-instance-performance-afte...
3. https://www.servicenow.com/community/itsm-blog/5-ways-to-troubleshoot-your-instance-performance/ba-p...
4. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0517241

1. Cache Configuration:

   • Configure appropriate caching strategies for frequently accessed data.

2. Regular Monitoring and Maintenance:

   • Instance Heath Scan : Execute the different kinds of scans that Instance Scan offers to keep a check on the health of your instance
     
     

     Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

     Thanks,

     Pratiksha

     
     
     
     

[chetanb]

@shid077 

Check dignostic page , long running jobs, piled up events etc.

https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=68b542e3dbc1e9145205e6be1396194f

https://www.servicenow.com/community/now-platform-articles/performance-amp-maintenance-knowledge-amp...

https://www.servicenow.com/community/now-platform-articles/my-collected-list-of-servicenow-tips-amp-...

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Regards,

CB