User is trying to login through his iPhone to ServiceNow app. but he is getting errors.

[akash12345]

Hi,

User is trying to login through his iPhone to ServiceNow app. but he is getting errors.

affected user unable to sign in to now - mobile Intune app in IOS device, attached is the sign in logs and admin approval required.
-user has the correct managed app installed from company portal
-tried to replicate the issue in test device, facing same issue

[Maik Skoddow · Accepted solution]

This error is not related to ServiceNow but to any issue in the Intune Management. The mentioned admin therefore has to be identified in the Intune team. Any configuration is missing from their side.

[Kritika10]

Any update on this issue. We have the same issue.

[Simon Hendery]

Hi @Kritika10 - Not sure what kind of update you're looking for? 

@Maik Skoddow's accepted solution explains what's behind the issue, and what needs to be done to address it.

What kind of update would help you?

[Kritika10]

I got the answer, KB1638897 explains that Microsoft Entra ID app registration mandate for Servicenow Agent Intune and Nowmobile Intune Apps. Microsoft admin needs to provide consent on the app usage request