User is trying to login through his iPhone to ServiceNow app. but he is getting errors.

[akash12345]

Hi,

User is trying to login through his iPhone to ServiceNow app. but he is getting errors.

affected user unable to sign in to now - mobile Intune app in IOS device, attached is the sign in logs and admin approval required.
-user has the correct managed app installed from company portal
-tried to replicate the issue in test device, facing same issue

[akash12345]

Hello @Kritika10  

Could you please provide be KB1638897 link.

Thanks

[Kritika10]

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1640759 Check this

[Kritika10]

Let me know if it helps

[akash12345]

Hi @Kritika10 

I am not able to open this Kb. Could you please provide me screenshot.