Users are being automatically redirected to "Classic" app in mobile browser

[Nitesh Asthana]

If user clicks on any ServiceNow INC link in mobile, it is by default opening in "Classic" app in mobile browser.

Do we have any way to stop this automatic redirection to "Classic" app?

[Arpan Baishya]

Hi Nitesh,

Does the user have the new Now Mobile app installed on their phone? Also, was there a migration performed from the Classic mobile app to the new Now Mobile app? If not, here is a link that may be useful for you. 

Migrate from the ServiceNow Classic mobile app to the ServiceNow Mobile Platform 

Let me know if this was helpful for you.