ServiceNow Impact: What's New in the Q3 2026 Releases

[Naomi La]

What's New in the Q3 2026 Releases

More visibility. More autonomy. More value.

Get the Impact App on the ServiceNow Store →

We are excited to announce a host of new ServiceNow Impact capabilities in the Q3 2026 Releases!

What's new

Here's what you're getting

August Release

📊 More Accurate Value Measurement for ITSM

Impact's value models have been updated for ITSM to reflect the full breadth of what ServiceNow can do today. The enhanced models align post-sale value measurement with the same methodology used in pre-sales business value assessments, so the value story you tell is more accurate and defensible. Already tracking value? Your existing configuration, historical data, and reports are fully preserved — nothing changes unless you choose to adopt the new models.

Note: Enhanced value models are currently available for ITSM products, with additional product coverage coming in future releases.

📈 A New Way to Tell Your Value Story

The redesigned Value Dashboard gives you a cleaner view of monetized and non-monetized outcomes side by side, with full visibility into the calculations and assumptions behind every metric. Review and adjust assumptions directly, and build a value narrative you can confidently present to leadership.

Note: The Value Dashboard requires enhanced value models, which are available for ITSM products in this release.

✨ Say Hello to Otto

ServiceNow has unified Now Assist, Moveworks, and AI Experience into one AI assistant — Otto. You'll see the Otto name across the Impact App going forward. Nothing changes about how your AI features work today, but this is the foundation for a single, more powerful AI assistant across your entire ServiceNow platform. Learn more about ServiceNow Otto here.

July Release

🚀 On-demand Accelerators — Now Available for Guided Customers

Platform Owners on the Guided package can now initiate and complete strategic accelerators independently, right in the Impact App. Work through them at your own pace with guided tasks, downloadable assets, and real-time progress tracking — no squad scheduling required.

These features are exclusive to the Impact App. Haven't set it up yet? Our getting-started post has a short video that walks you through it.

Go deeper

Where to learn more

Latest releases

Release Notes

Feature deep dives

Enhanced Value Models Value Dashboard On-demand Accelerators ServiceNow Otto

Videos & live sessions

Impact YouTube Playlist Monthly Webinars & Office Hours

Get the Impact App on the ServiceNow Store →