Users are not able to login to ServiceNow through OKTA, routing to logout succeeded screen.
1. The issue is coming when the field which is sent by Okta for authentication not matches with the field in ServiceNow which used for authentication.
2. The field coming from Okta for authentication is the value of the email before domain name.
for example: ext_SaiP@gmail.com --> the field coming for authentication is ext_SaiP.
3. The field we are using in ServiceNow for authentication is UserID (Samname).
But this issue is coming randomly for some users and may be again and again and for the users who are in same format (not matched) able to login.
Please respond anyone have any idea why only it is happening randomly for some users and why not happen to some users even user id and Okta field mismatched.
Thank you.
