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Send a mail to manager

Hi, usecase: In assignment group assign to the p1 incident ticket without any updates like worknote, comments etc..nothing to be updated in the incident ticket. Any one not seen this ticket .Just it only assign the ticket. After 6hours  it will be se...

vinod6 by Tera Contributor
  • 174 Views
  • 1 replies
  • 0 helpfuls

Adding Assignment group in CC of a notification

Hello All, Can someone help me how to add an assignment group(of that change request) in cc when an email is triggering to change request approvers?Example- Change request is assigned to 'example_group'. We need to add example_group in cc when email ...

Aasrita by Tera Contributor
  • 560 Views
  • 1 replies
  • 0 helpfuls

CAB voting

Need help. We find ourselves in a situation where specific teams need to express their agreement or approval during our weekly CAB meetings. Our goal is to streamline this process, making it efficient for everyone involved without the need for indivi...

In incident form inform message shows linktext.

in incident table four incident records is created. 3 is the duplicate and one is the original one. In this case i have open record any one in 3 duplicate record.  In this duplicate record  form shows a info message please select the INC00023(origina...

vinod96 by Tera Contributor
  • 182 Views
  • 1 replies
  • 0 helpfuls

Voucher for ITSM

Hello everyone, The situation is as follows:I had previously enrolled in the CIS ITSM course and received a voucher for the associated exam. However, I have left my former company, and my former company email address is no longer accessible or availa...

Company payment for ServiceNow

Hi Community,I'm searching the answers for few of question's that are there in my mind about ServiceNow. This is one of that, I wanted to know that a company want to use ServiceNow and implement it to their company. How much they have to pay for Serv...

Theja K A by Tera Contributor
  • 1696 Views
  • 4 replies
  • 0 helpfuls