Where do we config to handle the transition NEW-IN PROGRESS-ON HOLD-CLOSED?

[Dang Van]

Where do we config to handle the transition NEW-IN PROGRESS-ON HOLD-CLOSED?

[Danish Bhairag2]

Hi @Dang Van ,

It is handled in this table sys_process_flow.

Thanks,

Danish

[Tai Vu · Accepted solution]

Hi @Dang Van 

We can control the State Transitions in the State Model [sys_state_model] table.

1. Create new record in the State Model for the your table.

2. Under the State Transition related list, create new record for each state with your own conditions.

Ref: Add a state model and transitions

Cheers,

Tai Vu

[Dr Atul G- LNG]

Hi @Dang Van 

It depends where you want to show. On change or other form. 

For change,  State transition is there or you can check sys_process_flow. list table as well.

[Vamsi G]

Hello Dang,

you can achieve this functionality through process flow(sys_process_flow).

1. Navigate to system UI -Process flow - create your own state on the table based on the requirement.

2. Define your table, name, label, and Order, and define the conditions based on your requirement(when this newly defined state should trigger) and submit the flow formatter.

Thanks,

Vamsi

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