Why did the email notification not come in the RITM activities?

manirathore · ‎06-17-2024

Dr Atul G- LNG · ‎06-18-2024

If there is no open question on this thread, to appreciate my efforts please accept my answer (s) as solution and close the thread.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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View solution in original post

manirathore · ‎06-17-2024

No, I am using lab instance.

Dr Atul G- LNG · ‎06-17-2024

I doubt labs will have email account step up and work as well. Please check the email accounts are configured in labs.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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manirathore · ‎06-18-2024

How to check that?

Dr Atul G- LNG · ‎06-18-2024

Hi @manirathore

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sys_email_account_list.do%3Fsysparm_userpref_module%3De204c8e50a0006be005063111a71af0b

You must have 2 account here

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

manirathore · ‎06-18-2024

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