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Why did the email notification not come in the RITM activities?

manirathore
Tera Contributor

Why did the email notification not come in the RITM activities?
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1 ACCEPTED SOLUTION

Hi @manirathore 

 

If there is no open question on this thread, to appreciate my efforts  please accept my answer (s) as solution and close the thread.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

13 REPLIES 13

No, I am using lab instance.

I doubt labs will have email account step up and work as well. Please check the email accounts are configured in labs. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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How to check that?

Hi @manirathore 

 

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sys_email_account_list.do%3Fsysparm_userpref_module%3De204c8e50a0006be005063111a71af0b

 

You must have 2 account here

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*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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