Why did the email notification not come in the RITM activities?

[manirathore]

Why did the email notification not come in the RITM activities?

[Dr Atul G- LNG]

SO mate, email will NOT work in Labs instances , this is clear now. and there is no way we can add email accounts in lab instances. 

So , you can close this thread.

[manirathore]

Is this the reason why we are not able to see the email information in activity stream?

[Dr Atul G- LNG]

Yes mate, bcz there is no email is going out from ServiceNow and until unless email go out, it will get captured in Activity log.

[Dr Atul G- LNG · Accepted solution]

Hi @manirathore 

If there is no open question on this thread, to appreciate my efforts  please accept my answer (s) as solution and close the thread.