Hi Everyone,I am designing a Virtual Agent flow where the user inputs a keyword to search for a Service Catalog item.Yes Path (Working Perfectly): If the item exists in the ServiceNow catalog, it routes to the "Yes" branch and displays the catalog li...
What could be the correct approach using now assist skill kits, prompt to work on problem management root cause analysis,. Suggest prompt , input and output
Hi Team,I am trying to change the placeholder text "Ask Now Assist for help or search" in Now Assist Search.I updated the placeholder value in the instance configuration, but the search bar is still showing the default text and my changes are not ref...
The UI is breaking, as shown in the image below, when I access the now-assist-center / nac-home home page. What is the solution for this issue?
Hello Community,I am experiencing an issue while creating and evaluating a custom skill in Now Assist Skill Studio.EnvironmentModule: Now Assist Skill StudioSkill Type: Custom SkillStep: Optimize and EvaluateDataset Source: Table (sn_si_incident)Use ...
Multi-Method Assignment Group Prediction with Now ... - ServiceNow Community -Hi all I am trying to develop this AI Workflow in my system. But I am facing problems near Now-Assist Workflow - where my incidents are not being read despite following the...
Hi Everyone, I am facing an issue while setting up the Microsoft SharePoint Online External Content Connector in our Zurich Patch 7b instance. Our Requirement:We need to retrieve SharePoint Sites and make their content and metadata searchable in AI S...
Hi Community,We are using Now Assist for CMDB to identify and remediate duplicate CIs and would like to measure its effectiveness and demonstrate business value to management.I am looking for recommendations on the following:How do you measure the nu...
I want to change the title of the now assist in virtual agent, to "employee helper", I've changed the specific branding the assistant is on but i still see "Now assist" I believe this used to be possible as ive done it before. Can someone please prov...
Hi,I have configured an alert for a specific case.I now want to automatically create a ServiceNow incident whenever an RPA Bot alert is triggered and send a Microsoft Teams notification with the generated incident ID.Could you please guide me, or con...
I just tried the Build Agent on my PDI and Unfortunately if I ask a question it decrement my quota. I'm not sure if this is same with an actual or Business Instance. Informational/conversational messages should not decrement the prompt quota — only d...
Hi Community,If we have Now Assist for ITSM licensed and Now assist in Virtual Agentwhat happens when a user searches for an HR knowledge article in Virtual agent?Will Now Assist generate a summary/response from the HR article, or is summarization re...
Hi all I am trying to develop this AI Workflow in my system. But I am facing problems near Now-Assist Workflow - where my incidents are not being read despite following the same workflow and the same coding conventions like present in this material -...
AI ticket auto classification,routing and password reset bot ,how can we build this use case ?
How can i get the voucher for CSA exam ?