Hello Community,We have Two custom portals one is for IT (IT4U) & ANother is for HR(HR4U) using the same AI Search Setup. Search results show the item in the "All" tab, but the same item is not showing correctly in the "Catalog Item" or "Knowledge" T...
Hi everyone, I need to analyze free-text natural language conversation logs from Service Desk tickets in ServiceNow. My goal is to pass the text through an AI prompt and extract key parameters into distinct target columns on the table, such as:Overal...
I have activated the My Approvals topic in Virtual Agent Designer. While testing the topic in the standard chatbot, the NLU/keyword search works correctly, and the topic is triggered and functions as expected. However, when I try the same through the...
For teams that have redesigned their HR portal using ServiceNow UX leading practices, which specific design decisions had the greatest impact on adoption, search success, and case deflection? Examples might include taxonomy changes, content strategy ...
IntroductionAs organizations adopt agentic AI workflows on the Now Platform, managing machine-to-machine boundaries and non-human identities becomes paramount. This article outlines the vital configurations required to manage, scope, and protect auto...
The Change Risk Explanation skill contains an input named 'similar change requests'. I have a requirement to modify this to include the same assignment group (and a couple of other things) when looking for similar changes but it seems this is not eas...
Hello Team, My Zurich PDI (dev400331) is showing Offline and a banner says"temporarily hibernating due to an infrastructure issue".The Release Instance option is disabled, so I cannot release the PDI and request a new one.Could someone please release...
Hello I am working on a Virtual agent implementation where were using OOTB disclaimer/acknowledgement topic that is displayed before users start interacting with the Virtual Agent.Currently, the acknoledgment prompt displays two buttons:-I acknowle...
Hello Everyone, I'm trying to trigger an agentic workflow from a custom UI Action, and I need the conversation/output to appear in the Now Assist side panel not just run silently in the background.Use case: Generating a Change Request resolution plan...
Hello, Hope some of you many have noticed that in the support portal, when you try creating a case you are getting the chat window opened where you have option to continue to chat or create case. Any suggestions on how to configure the same in the no...
Hi Team,In the agentic workflow, within selected channels and statuses, I added a UI action named 'Duplicate' with the basic condition of active = true. However, when I access the record, I am unable to see the button. For reference, I am attaching s...
Hi SNOW Community,I am trying to understand the out-of-box MCP Server Console tool availability for HRSD Pro Plus and ITSM Pro Plus licensing.From the documentation, the Quickstart Server appears to include:lookup_incident_recordsincident_summarizati...
Hi Team,Can anyone let know will the Now Assist plugin like -Now Assist in Virtual Agent Configurations-Now Assist in ITSMbe available even after the end of Now Assist starter pack.
Task Instructions:As a Platform User, you want to create a dashboard where you can quickly view the status of incidents you are responsible for.1. Create a new dashboard and name it My Incidents Overview.2. From your Favorites > My Incidents list, cr...
Hello ServiceNow Community,We are exploring options to automate our software installation process and would appreciate your guidance on the best implementation approach.Our goal is to use ServiceNow Service Catalog as the single self-service portal f...