AI Agent
I want to automate a normal change request using AI agent. Is there any OOTB workflow available for the same? How can I achieve this?
Forum Posts
AI Agents
Hi, I want to know about all the OOTB functionalities available for Major incident management in ServiceNow. The use case is to use only OOTB workflows or plugins to provide the resolution for MIM but no customization is allowed at this level of deve...
AI agent studio access issue
"I am facing an access issue while trying to open AI Agent Studio, as shown in the attached screenshot. Could you please suggest how to fix this issue?"
L1 Service Desk AI Specialist implementation Issues
Hi Community,We are implementing the L1 Service Desk AI Specialist and looking for feedback from anyone who has already configured or tested it.Based on the available documentation, we have validated the prerequisites, required plugins, applications,...
Resolved! Unable to Change "Ask Now Assist for Help or Search" Placeholder Text in Now Assist Search
Hi Team,I am trying to change the placeholder text "Ask Now Assist for help or search" in Now Assist Search.I updated the placeholder value in the instance configuration, but the search bar is still showing the default text and my changes are not ref...
How to rename now assist chat header on now assist panel
How to rename now assist chat header on now assist panel
Resolved! Build Agent for Citizen Developers
Could anyone tell me in which release the Citizen Developers (Role Delegated_Developer) could use the build agent? At the moment (so far as i know) only the Developer (Role Admin) could do this. For us with more than 100+ Delegated Developers it woul...
Need help to on implementation for Guided troubleshooting for now assist
Hi Team, Good day!1. We have a requirement to implement the Guided Troubleshooting feature in Now Assist, enabling users to quickly resolve issues through automated troubleshooting steps and relevant information provided by the system.2. We also nee...
MoveWorks Setup and Configuration
I need to setup/Configure the Moveworks in Servicenow. Could you please let me know the steps how to install/setup/configure the moveworks in servicenow step by step.
Pro code
GenAI & Agentic App Building: Troubleshooting and sharing best practices for using Otto for Creator to build applications, generate playbooks, write code, and build workflows.Workflow Studio & Flow Generation: Questions around generating flows, subfl...
Resolved! where should i locate assistant designer
Assistant Designer is not visible under conversationla interface
ITSM MCP Server plugin shows as paid. Is it included with ITSM Advanced?
Hi,I was reviewing the MCP Server plugin and noticed that it is marked as a paid plugin in our instance.We are licensed for ITSM Advanced, and I'm trying to understand the licensing implications:Is the MCP Server included with ITSM Advanced, or does ...
How to open Now Assist Side panel via script?
I want to open Now Assist panel on button click(declarative form action).
How to Dynamically Trigger Now Assist Enhanced Chat Prompts from a Service Portal Widget
Hello Now Community,I have Now Assist enabled in my environment, and the Enhanced Chat experience is working as expected when accessed directly.My use case is to launch the Now Assist Enhanced Chat from a Service Portal widget and automatically pass ...
Information Required related to OTTO
To implement OTTO do we need Now Assist Pro plus subscription