Base table is not accessible in Now Assist
Summarization could not be completed because access to the base table Legal Contract Request was unsuccessful.
Forum Posts
Now Assist not working
Error: Summarization could not be completed because access to the base table Legal Contract Request was unsuccessful.
AI Lens: Reading data from existing attachments (Equipment Registration Number)
Hi all,I am working on an Equipment Management use case and could use some guidance on AI Lens.Setup: our Equipment records have a large number of supporting documents stored as attachments, originally pulled in from SharePoint, that contain the equi...
Calling ServiceNow AI search through REST API
Hi guys, has anyone experience with calling ServiceNow AI search through REST API ? We are struggling to understand how to provide correct parameters into out of the box function "search" in Script Include AISASearchUtilSNC. We are struggling how to ...
Using AI Search from server-side script: `sn_search.ScriptableSearchAPI` and (hidden) language param
If you are building anything that needs "find me the most relevant catalog items / knowledge articles for this free-text question" from a Script Include — a chatbot, a Virtual Agent topic, a custom portal widget, a suggestion engine — you have probab...
CM Pro Now Assist skill Contract analysis not working
CM Pro Now Assist Skill Contract analysis is not working. It is throwing the below error Failed Outputs: {"error_0":"Method failed: (/v2/models/docintel_gen_ai/infer) with code: 500","errorExists":true}. All the other Now Assist skill based out of D...
Record Producer Variable Cleared on Submission
Hello everyone,I'm facing an issue with a Record Producer where one variable is auto-populated based on the value selected in another variable.The value populates correctly on the form before submission and is visible to the user. However, once the r...
Topic is not discoverable in now assist in virtual agent.
There is a OOB topic but it was inactive(show pending approvals). i made it active and published but i couldn't able to discover that in now assist in virtual agent(default).Also there is an AI Agent Approval assistance agent. I think because of this...
Custom NASK skill enabled for Now Assist Panel is not working
Hi, I created a custom Now Assist Skill for our scoped application (custom table) and enabled Now Assist Panel for it in deployment settings and Now Assist Admin. The skill works in Skill Kit Run test, but it does not work from the Now Assist Pan...
Resolved! How to add more topics to the virtual agent bot in Teams.
When a user messages the ServiceNow bot in a Teams channel or direct message, Then Virtual Agent should respond and guide the user through a topic flow, And the conversation should complete without errors.How to add more topics to the bot which are a...
ServiceNow otto
Hello Experts,I have started to learn about ServiceNow otto, I have known enough for understanding the architecture for otto and how it works what relies under otto. However, are there any use case that I can really implement using otto. Any help is ...
Resolved! Can I change the Now assist in the Virtual agent name from "Now Assist" to anything else
I want to change the title of the now assist in virtual agent, to "employee helper", I've changed the specific branding the assistant is on but i still see "Now assist" I believe this used to be possible as ive done it before. Can someone please prov...
change request risk explanation skill was not shown on the change request form
hello everyone ,change request risk explanation skill was shown on the change request form beside the risk field after calculating the risk for that form (after clicking "calculate risk" related link or auto calculated by BR) .in my client instance t...
Resolved! ServiceNow Administration Fundamentals Free path learning Data
Hello everyone in theServiceNow Administration Fundamentals Free path where are the lap Datas or they are available in the credited path only?
How does AI Control Tower handle governance for third-party AI agents alongside native SNow agents ?
Background & Context: With the launch of AI Control Tower at Knowledge 2025, ServiceNow positioned it as a unified command center for governing any AI agent — native or third-party. The platform promises enterprise-wide visibility to monitor and mana...
