Hi,I have created a Virtual Agent Assistant for a Portal. I have linked it through the Display experience.Issue is:1. when I am testing the VA on the Designer it is working perfect, but none of the topics are working in Portal2. I am getting the AI g...
Hi All, We have enabled Now assist Virtual Agent on Microsoft Teams. After enabling when we ran the topics in MS teams Chat topics directly routs to the It Agent instead of continuing with the topic. But the same topics are working correctly over th...
I have a requirement to provide end users with two options: HR and Travel. Based on the selected option, the chat should route to a specific queue:HR → HR Agent WorkspaceTravel → CSM/FSM Configurable WorkspaceI created a VA flow with a “Select Suppor...
Hi Team,Can someone please help me with this Service Portal change? I need to make the Knowledge Base section similar to the “Create an Idea” kindly help me asap.
try { var r = new sn_ws.RESTMessageV2('Dev196285 Get Method', 'Default GET'); var response = r.execute(); var responseBody = response.getBody(); var httpStatus = response.getStatusCode(); var responseObj = JSON.parse(responseBody); ...
In the Now Assist Enhanced Chat Support, I need to change the phone number and email ID that appear in the Support and Settings section. However, I am unable to figure out exactly where this data is sourced from. Is this information configured via th...
Hi, Can someone please help me with installing mcp plugin in PDI? or how to make my PDI exposed as MCP server for connecting it from MCP gateway (like context forge)
Hi Team,I have created an Agentic Workflow (AI Agent) in AI Agent Studio and I would like to track the usage/consumption for each individual agent or for a specific Agentic workflow.Currently, I am looking for:Per agent consumption metricsUsage detai...
Hello Everyone, I have a question, can we use the external content in AI agent using external content connectors? I have a ECC for confluence and I want to use the contents from this in my AI agent
I am experiencing an issue with Genius Results in the search functionality. For the same search query, Genius Results are inconsistently displayed — sometimes they appear and sometimes they do not. I would like to understand why this is happening and...
when i try to do the task, I'm doing it to through "open my instance", and simulator still showing 0%. I tried to find the link in modules, but there isn't any. so I tried through "open my instance". When I completed doing the task it is not validati...
Hi Community,I’m currently working on a project where our users initiate chats via Teams, which are then routed to agents using Genesys Cloud. We are looking to leverage Now Assist (Generative AI) within ServiceNow to provide our agents with Chat Rep...
unable to open my pdi showing "You're waitlisted for an instance. You'll receive an email as soon as one is available" from past two days
Can anyone guide on how to use A2A protocol to connect ServiceNow Agents with third party Agents or vice versa. Can anyone guide on how to use A2A in between 2 different ServiceNow instance to integrate between 2 Agents? Where do I get/configure OAut...
I am creating a skill with the goal of replicating the summarization of the incident table but for Task and RITM. How can I have it presented in the UI action in the same way as in Incident?
