Hi Community,I recently implemented Now Assist for Virtual Agent, and it’s working as expected. However, I’m seeing duplicate options when a user requests to create an incident.Currently, both Now Assist responses (with actionable links) and legacy t...
Hi Community,I have recently implemented Now Assist for Virtual Agent, and it is working as expected. However, I am encountering an issue where duplicate options are being presented to the end user, as shown in the image.When a user requests to creat...
Hello Community, i am trying to create my own MCP server in servicenow which will be consume by other external application to access the incident summary. i followed the docs and setup a oauth authentication, but tools added in the MCP server are not...
Hi can anyone guide to complete the below simulator task from "Virtual Agent Assessment Simulator (Xanadu)" course from university. "Design topic to help trouble shoot internet issues and transfer to live agent if it’s not resolvedOkay, it's time to ...
Hi How to Add approval wait for 5days to approve/reject.If approval is approved/rejected flow will continue else if approval doesn't responded in 5days Then again trigger Approval to another groupIf any one previously Implemented / any logic please g...
Hi Community,Looking for guidance/best practices around Store app version mismatches across ServiceNow environments.We have a scenario where a Now Assist-related Store application is on different versions between dev and test environments. The higher...
Hi everyone,I am working on a use case involving autonomous flow generation and could use some advice on how to properly populate data pills programmatically.I am currently using the Now Assist API sn_text2flow.TextToFlowUtil() via a backend script t...
Hi all,Is anyone using an AI agent or agentic workflow in ServiceNow to dynamically determine and assign the Assignment Group?Looking specifically beyond Predictive Intelligence—interested in agent-driven or autonomous workflow approaches.Thanks!
I have a requirement where I need to set the 'created by' field in sys_user_group table to the requestor of the group or the manager of the groupCurrent Scenario : When the assignment group is created via AGCM catalog item, new record gets created in...
HiI have requirement in Request item when SLA is about to breach at on 48 hours a email to send to assignment How to achieve with flowCan anyone please help out Thanks in advance
HiI have A requirement Send notification to Assignment group in "Request Item" when SLA is about to breach in next 48 hours I created by using flow but its not firing event Thanks in advance
Hi All,I am new to ServiceNow AI related courses on the ServiceNow university Recommended ServiceNow AI related courses to become a master?I have seen lot of courses and confused what to start firstthe AI experts can share the list of courses to to b...
Last year I built an app entirely through ServiceNow’s Build Agent; this year I rebuilt it using the latest SDK and Cursor as my AI-driven workflow partner. The following is related to the lastest release of the ServiceNow SDK and the Build anywhere...
Olá para todos!! Me chamo Joice, sou natural de Salvador Bahia, Brasil! Iniciei essa jornada de estudar a plataforma Sevicenow afim de aprender um profissão nova. Vamos que vamos!
I have a requirement to enable Now Assist Q&A Genius Results. I followed the documentation below; however, I did not see an answer generated by Now Assist in the form of an actionable cardDocumentation link: https://www.servicenow.com/docs/r/xanadu/p...
