Hi Community,I’m trying to switch the Summarize OneExtend capability definition to Google Cloud AI Studio Chat Completion, but it fails when called from Workflow Studio.What I configuredRegistered the model using an API Key in Generative AI Model Con...
Hello, I am using the AI agent tool - File Upload to gather the information from the document. For some reason, it is not extracting the file(PDF) data even though its size is 2.4KB. Its status has been shown as "Extracting Data" for a very long time...
So when the users enters a input in the virtual agent and it gets mapped to a topic by the NLU how do I get and use the original input inside the topic which it was mapped to.
MID Server reported error: SQLState: nulljava.sql.SQLException: java.sql.SQLException: ORA-00604: error occurred at recursive SQL level 1ORA-01882: timezone region not found
Hi Community,We are using Resolve_gen (Now Assist for ITSM) to resolve Incidents.Our organization has strict governance on Resolution Codes (Event Management driven).On the Incident form, we successfully restrict Resolution Codes to approved custom v...
Hi All, I have a requirement where I need to have a ui button which should show all the required fields that are on the hr task to preview. and then the fulfiller sends to other user who doesnot have access to backend but the user should be able to s...
In ServiceNow university > resume : https://learning.servicenow.com/lxp/en/pages/nl-public-resume?id=nl_public&user=cdbrown732556586 - This only shows About Me and Name, location nothing more. Why is that and how do I get them to be viewed by ANYONET...
Hi Community,We’ve invested time in cleaning up Knowledge articles and enabled AI Search / Genius Results, but users still prefer opening tickets instead of self-service. Even when answers exist, adoption remains low.It feels like the issue isn’t the...
Hello Team, I was scheduled to take the ServiceNow CSA exam today. Unfortunately, I was unable to start the exam due to a webcam technical issue. I attempted to resolve the issue but could not proceed, which resulted in a missed exam. I kindly reques...
Hi everyone,I believe most of us are aware that a Voice Input plugin is available for the Now Assist panel. However, I wanted to understand whether it’s possible to enable a similar voice input (mic) button within the Virtual Agent experience on SP /...
I want to make Now Assist panel in the sidebar to be available by default to all the users for all pages in ServiceNow instance. If I open any page like incident form, incident list view, dashboard etc then Now Assist panel should be available by def...
Hi there, I'm currently completing the lab in the course AI Agents - Configure AI Agents. There's a step in the Lab Guide where I have to create a Search Retrieval tool, which searches Knowledge articles based on their titles and bodies. According to...
Hi everyone,I've installed the Now Assist AI Agents plugin, along with all required and dependent plugins, in my ServiceNow instance (Yokohama version). I’ve also been assigned the necessary roles:sn_aia.adminsn_aia.viewerHowever, I'm still unable to...
Hi everyone, I’m looking for your support with a couple of issues I’ve run into on our Demo Instance, which we use for sales activities and enhancing solutions for existing clients: I created a custom Now Assist Skill using Skill Kit, but I can’t fig...