incident management
what are the current limitations of Incident management workflow
Forum Posts
403: You do not have permissions to access this page
Hello Everyone,I am trying to access AI Agents Studio → Overview page, but I am encountering the following error:“403: You do not have permissions to access this page.”I have already installed the following plugins:Now Assist for AI AgentNow Assist f...
creating an application taking much time
creating an application taking much time, How much time will i take to create aan application
Email Notification on click of button can we run any server side?
In a ServiceNow email notification, can we add a button that, when clicked, executes a server-side script? Requirements- Renewal Workflow via ServiceNowThe email must include an option to extend the variable value for another 15, 30, or 90 days. Wh...
AI Search in Zurich release
We activated AI Search on one of our portals but the URL to catalog items and KB articles has “id=form&table=” extra in the URL. This causes the catalog item and KB article to be opened as record in the backend instead of the portal view for our user...
How to Handle Flexible Keywords in Inbound Email Actions for Incident Updates?
Hi Community,I have an inbound email action script that updates Incident records based on email content. The script works fine when users send structured keywords like status: On-Hold or comments:.However, the challenge is that users often use variat...
Admins can use skills without an assigned creator role
Hi experts!Going through the documentation and working with Now Assist for creator earlier the creator role had to be given to the users who would like to use creator skills. However, our admins let us know that they are able to use code assist fe...
ServiceNow MCP Client not working
Hello Everyone.I wanted to check if there is any update or official guidance on MCP Server compatibility with ServiceNow at the moment.Issue I’m facing:I have a custom MCP Server locally hostedWhen I add it in ServiceNow AI Agent Studio and try to us...
NowAssist - ServiceNow: Fundamental concepts of Agentic AI like states, persistence and checkpointe
Does NowAssist in ServiceNow supports the fundamentals of AgenticAI like states, persistence and checkpointers in its Agentic Workflows?
AI ITSM - A market analysis on the next decade of service management, by DTCP
We welcome any comments, questions, and feedback!Great reading!
Beginner here...
Hi community, I just created a pdi and I don't know what to do next. the assumption seems to be that I suppose to know what to do? like is there a print statement test I can do to say "hello world" (if you know what I mean...)
AI ITSM - A market analysis on the next decade of service management, by DTCP
We welcome any questions and feedback! There is a lot of divergence of thought, so this analysis is still an open letter for feedback.Enjoy the reading!
Resolved! Running into the following error after clicking Create App using the Now Assist Panel in SN Studio
Error Message: "Sorry, there was a problem on my side trying to complete this request. Try asking again later." Steps to reproduce: Go to App Engine - ServiceNow StudioClick on the Now Assist Panel iconCreate AppWalk through the collaboration of w...
Resolved! Regarding AI Agent Long-Term Memory Categories
What criteria should be used to set AI Agent long-term memory categories?My understanding is as follows:For example,if I want the AI Agent I create to retain incident history in its long-term memory, should I create and set a category named “Incident...
