Agentic AI in servicenow
I have been asked to implement a working model of agentic AI in servicenow.Can anyone provide any resources available or share any ideas to do the same. It would be a great Help
Forum Posts
Is it possible to a button on EVAM template with redirection?
Is it possible to a button on EVAM template/action trigger with redirection?
Plugin Activation for Now Assist for Incident
I am currently working on enabling Now Assist for Incident and would like to confirm which plugin(s) need to be activated to set it up successfully. Could anyone guide me on the exact plugin name or additional configurations required for this functio...
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Now Assist - Candidate Screening
I was wondering is there a way to use Now Assist to help screen for candidate? For example given me a score based on their resume, cover letter, etc? So far in looking into this, I did see a YouTube video about Now Assist for HRSD, but it didn't go c...
How to restrict attachments download to users
Hi,I want to restrict download of attachments on a particular table for all users except admins.I have created read acl on attachment table but it did not work.Any ideas? Thanks,Kalyan.
Can NowAssist Virtual Agent Access Third-Party HR Data and SharePoint
I’m currently managing an HR project that leverages NowAssist. One critical requirement is for NowAssist Virtual Agent to access data from third-party providers—such as benefits and payroll vendors—as well as from Microsoft SharePoint. I’ve heard mix...
Hide Add to Draft button on RP
Hello Folks!Is it possible to hide Add to Draft button for a specific record producer without making any chance to widget just like we have for catalog item?If yes then could anyone please help me with the steps?Thanks in advance.
Use Anything LLM to connect to NOW assist
I would like some guidance on the feasibility of using "Anything LLM" to connect to NOW assist to retrieve or interact with data in ServiceNow. Anything LLM will be installed on a local serverAnything LLM would connect to SN via the SN generic LLM co...
Not use the ITOM product, is it necessary to install a MID SERVER ?
If I want to use Service Now: CSM, ITSM, and not use the ITOM product, is it necessary to install a MID SERVER ?
Getting Error while testing a prompt in now Skill kit
I am creating a new custom skill and i am getting error while testing prompt as " something went wrong".Please help and let me know what need to be fix.
Is there any way to show the related incident to the current incident in the related list now AI?
Hi Team, I want to show all related incident ( related incident means same issues) to agent who is solving current incident in workspace, I want to make use of now assist QA, can we? Thanks
Resolved! Write with Now Assist button does not generate texts based on the conversation and initial text
Hello everyone! I would like to ask for your help.When I click the Write with Now Assist button, the text generated is generic and unrelated to the conversation between the virtual agent and the user. It only provides a general guide when I click el...
Why there is no option available for QA now assist in search here?
Hi Team, Hope you doing well, as per the above image AI search is ready but still I am not able to link the option called QA now assist in search as it is not visible for me while linking. As per above images you can see I cant see the expected opt...
Embedded widget is not working
Hi Everyone,I'm trying to call "app_notifications" widget from /ASC portal >> Theme >> Header.And "app_notifications" widget in custom scope and Header is in 'Alumni service center" scope.I see "app_notifications" widget is not loading/showing in the...
