Need A RoadmAp for AI Journey

Nilanjan1
Giga Sage

‎06-28-2026 10:25 AM

Dear Experts, 

 

It may sound a bit naive. I am actively pursuing the AI modelling in ServiceNow.. but sometimes i get confused with where to start and how to build the basic and quickly start ramping myself. It would be great if someone can help me or give me an already followed roadmap to begin with. I will be really grateful for any guidance suggestions from anyone.

 

Best Wishes.

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Dr Atul - LNG
Tera Patron

‎06-28-2026 02:30 PM

Hi @Nilanjan1 

 

There are a number of courses available on Now Learning, and I understand that it can sometimes be a little confusing.

 

read this:

 

https://www.servicenow.com/community/now-assist-forum/understanding-servicenow-agentic-ai-architectu...

 

a well written blog by @glideFather , this article contains everything you need to know.

 

https://www.servicenow.com/community/now-assist-forum/gf-8-getting-started-with-now-assist/td-p/3504...

Tanushree Maiti
Tera Patron
In response to Tanushree Maiti

‎06-28-2026 07:42 PM

Hi @Nilanjan1 

 

Also check these

 

2)

AI Module for integration:

AI Agents and 3rd party integrations

https://www.youtube.com/watch?v=2j6kKALy7lE

AI Agents for Integration Hub: Data matters most in the world of AI

 

AI module for ITSM:

https://www.youtube.com/watch?v=smTPmoNCesA

Task Intelligence for ITSM - Quick Start Guide

Agentic AI courses - already mentioned

Now Assist - already mentioned

AI in ITSM (full overview) 

 

AI module IN ITOM:

ITOM AIOps Resource Library

Introducing the ServiceNow ITOM AIOps Configuration Center

Driving Business Transformation with ServiceNow AI Agents
Driving Business Transformation with ServiceNow AI Agents
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Learn how YOU can leverage Gen AI with Now Assist for ITSM
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